Monday, August 1, 2011

Session 8 (July 28/August 1): Planning, Composing, Revising, and Designing Documents

Ways Good Writers Write
  • Revise first drafts
  • Write regularly
  • Break big jobs into small chunks
  • Focus on purpose, audience
  • Choose from several different strategies
  • Use rules flexibly
  • Finish a draft before editing text

Four Basic Composing Activities

  1. Plan – analyze, gather
  2. Write – transform ideas into words
  3. Revise – evaluate, get feedback, change
  4. Edit – correct grammar, typos

More About Composing Activities

Don’t have to do in 1-2-3 order
Don’t have to finish one to start another
Don’t have to use all activities for every message

Brainstorm, Plan, and Organize

When content isn’t obvious—

  • Brainstorm
  • Freewrite
  • Cluster
  • Talk to audiences

Writing Good Business and Administrative Documents

  • Closer to conversation
  • Varies by audience
  • Contains easy-to-read words, sentences, and paragraphs
  • Attention to visual impact
  • Less formal than academic writing (except reports)

Half-Truths about Style

  • Write as you talk
  • Never use I
  • Never use You
  • Never begin sentence with And or But
  • Never end sentence with preposition
  • Big words impress people

Ten Ways to Make Your Writing Easy to Read

As you choose words—

  1. Use accurate, appropriate, and familiar words
  2. Avoid technical jargon; eliminate business jargon

As you write and revise sentences—

  1. Use active voice most of the time
  2. Use verbs—not nouns—to carry weight of sentence…
    Mary’s kindness was much appreciated by all her colleagues. Mary’s colleagues appreciated her kindness
  3. Eliminate wordiness

As you write and revise sentences—

  1. Vary sentence length and structure
  2. Use parallel structure
    Mary likes hiking, swimming, and to ride a bicycle.
  3. Put readers in your sentences

As you write and revise paragraphs—

  1. Begin most with topic sentence
  2. Use transitions to link ideas

Organizational Preferences in Writing Style

  • Good writing varies by organization
  • Preferred style should be used
  • When preferred style is bad
    Ask about poor examples you find
    Recognize that a style may serve a purpose
    Revise, Edit, and Proofread
    Revise – change content, organization, and tone to satisfy purposes and audiences
    Edit – change mechanical flaws, grammar errors
    Proofread – correct typing errors

Use Feedback

  • Ask for feedback you want
    Approach  Benefits  Tone  Grammar
    Heed comments, even if you disagree
    Rephrase
    Give more details
    Document sources

Why Design Matters
  • Saves time and money
  • Reduces legal problems
  • Builds goodwill
  • Attractive pages look friendly, easy to read
  • Grouping ideas shows structure

Design: Part of Writing

  • Think about design at each step
  • As you plan, think about audience
  • Skilled or busy?
  • Read straight through or skip around?
  • As you write, use lists, headings.
  • Use visuals to convey numerical data clearly
  • Get feedback from your audience
  • As you revise, check the design guidelines that follow

Design and Conventions

  • Vary widely by audience, geographic area, industry, or department
  • Change over time
  • Violating is risky
  • Presents incorrect interpretations
  • Signals author is unreliable or unknowledgeable

Page Design Guidelines

  • Use white space
  • Use headings
  • Limit words in all capital letters
  • Use no more than two fonts per document
  • Justify margins selectively
  • Put key items at top left or bottom right
  • Use a grid for graphic unity
  • Use highlighting, decorative devices, and color in moderation

Designing Brochures

  • Use this process to create effective brochures
  • Determine your objectives
  • Identify your target audiences
  • Identify central selling point
  • Choose image you want to project
  • Identify objections; brainstorm ways to deal with them
  • Draft text to see how much space it takes
  • Select visuals to accompany text
  • Experiment with different papers and layouts
  • Make every choice a conscious one
  • Color – Font – Layout – Paper
  • Polish prose and graphics


Portions attributed to Locker, Kitty O. and Donna Kienzler. Business and Administrative Communication, 9/e. McGraw-Hill Higher Education. 2010.

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